ERP & CRM Data Operations Executive

1. Data quality management

• Define and maintain data quality rules (completeness, accuracy, uniqueness, consistency, timeliness) for contacts, companies, leads, opportunities, products, vendors and projects.
• Run regular audits; detect and merge duplicates, fix missing or wrong fields, standardise naming, addresses, phone numbers, industries and tags
• Build and monitor data quality dashboards and share a monthly data health report.

2. Data governance

• Write and maintain the data dictionary, naming conventions and data entry guidelines.
• Define data ownership per object and department, and manage access rights with the Odoo admin.
• Ensure compliance with Vietnam's Personal Data Protection Decree (Decree 13/2023) and GDPR for EU clients' data: consent, retention, deletion requests.

3. Data migration and integration

• Prepare, cleanse, map and validate data for the Odoo V19 migration and any future system changes.
• Manage bulk imports/exports and reconciliations between Odoo and other sources (Microsoft 365, Excel files, marketing tools, scraped company databases).
• Test data after upgrades, new modules or integrations and sign off before go-live.

4. CRM pipeline and reporting support

• Keep the sales pipeline clean: stages, owners, expected revenue, activities and lost reasons up to date.
• Support Sales, Finance and Management with reliable lists, segmentations and reports.
• Prepare clean, structured datasets for BI dashboards and internal AI use cases.

5. User support and training

• Train new and existing users on correct data entry and CRM best practices.
• Act as first point of contact for data-related tickets and requests.
• Suggest and specify improvements (mandatory fields, validation rules, automations) to the Odoo developers.

• Bachelor's degree in Information Systems, Computer Science, Business Administration, Statistics or a related field
• 2–3 years of experience in data management, data quality, CRM/ERP administration or business analysis.
• Hands-on experience with at least one ERP/CRM (Odoo strongly preferred; Salesforce, HubSpot, SAP, Dynamics accepted).
• Advanced Excel / Google Sheets (pivot tables, XLOOKUP, Power Query); working knowledge of SQL.
• Experience with data import/export, cleansing and migration projects.
• Professional English (written and spoken); Vietnamese is a strong plus. French is a bonus

SKILLS AND COMPETENCIES

Core 

• Strong attention to detail and a structured, rule-based mindset.
• Understanding of sales, finance and operations processes and how data flows between them.
• Ability to explain data rules simply to non-technical users and to get them to follow them.
• Autonomy, rigour and good priority management.

Nice to have

• Odoo functional configuration (CRM, Sales, Contacts, Accounting, Project) and Odoo import/export tools.
• Python or scripting for data cleansing; experience with APIs.
• BI tools (Power BI, Looker Studio, Metabase).
• Knowledge of data governance frameworks (DAMA-DMBOK) or MDM practices.
• Interest in AI and automation applied to business data.

• We champion your growth, offering pathways to advance your career and celebrating your milestones along the way.
• Our benefits package is designed to support your well-being, ensuring you feel valued and part of a team that's always moving forward.
• Our consultancy transcends boundaries, tailored to meet the unique needs of each client, ensuring that your work is always fresh and impactful.
• With us, every day is a new chapter of discovery. Our agile approach to business means you'll enjoy a rich variety of missions, constantly expanding your horizons.
• We are a multicultural company located in Thao Dien, offering breathtaking views of Landmark 81 that inspire creativity and innovation.