Junior IT Helpdesk
Hồ Chí Minh
active
About Source Of Asia
Way beyond a simple consulting firm, Source of Asia is an international business accelerator. In simple words, we enable our customers to explore, operate and grow business in Vietnam, across ASEAN, and further afield. We thrive on challenges, permanently motivated to learn and grow along the way. We believe success lies in the human relationships we build. This dynamic environment is the ideal gateway for talents, who believe, like we do, in sustainable growth. Our fast-growing company is permanently looking for new talents, apply today!
Main Responsibilities
1. IT Support & Troubleshooting
- Provide Level 1 IT support to employees for hardware, software, and network issues.
- Diagnose and resolve common IT problems related to Windows, laptops, printers, and office devices.
- Install, configure, and maintain user workstations and applications.
- Support onboarding and offboarding of employees (device setup, account creation, access rights).
2. Microsoft 365 Administration
- Manage user accounts in Microsoft 365 (Exchange, Teams, OneDrive, SharePoint).
- Assist users with Outlook, Teams, SharePoint, and OneDrive issues.
- Manage password resets, MFA setup, and basic security settings.
- Support mailbox access, distribution lists, and Teams channels.
3. IT Operations
- Maintain IT asset inventory (laptops, peripherals, licenses).
- Ensure devices are updated and compliant with company policies.
- Assist with IT documentation and internal knowledge base updates.
- Monitor and respond to helpdesk tickets in a timely manner.
4. User Assistance & Training
- Provide basic training and guidance to users on company tools.
- Promote good IT practices (password security, phishing awareness, etc.).
- Communicate clearly with users to resolve technical issues.
Requirements
Technical Skills
- Basic knowledge of Microsoft 365 administration
- Good understanding of Windows 11
- Familiarity with:
- Microsoft Outlook
- Microsoft Teams
- OneDrive / SharePoint
- Active Directory or Entra ID (basic knowledge)
- Basic networking understanding (IP, Wi-Fi, VPN)
Soft Skills
- Strong problem-solving abilities
- Good communication and customer service skills VN & EN
- Ability to manage multiple requests and priorities
- Organized and detail-oriented
Preferred Qualifications
- Diploma or degree in Information Technology, Computer Science, or related field
- Previous internship or experience in IT Support / Helpdesk
- Basic knowledge of IT security practices
- Experience with ticketing systems
Benefits
- We champion your growth, offering pathways to advance your career and celebrating your milestones along the way
- Our benefits package is designed to support your well-being, ensuring you feel valued and part of a team that's always moving forward
- Our consultancy transcends boundaries, tailored to meet the unique needs of each client, ensuring that your work is always fresh and impactful
- With us, every day is a new chapter of discovery. Our agile approach to business means you'll enjoy a rich variety of missions, constantly expanding your horizons
- We are a multicultural company located in Thao Dien, offering breathtaking views of Landmark 81 that inspire creativity and innovation
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[email protected]